Common Installation Issues & Solutions | AoxVPN for Apple iOS - Stay Protected, Stay Connected | Best VPN 2023

Others iOS issue

App unavailable
Please first check whether the Apple ID region you log in is Mainland China, or if you have just switched other regions, Apple may not have completed the information synchronization. To solved this: Logout of the Hong Kong Apple ID and download again.

Authentication failed
This error scenario will occur when you have used Apple ID A to download VPN, and then use Apple ID B to update the version. To solved this: Delete the old version and reinstall the new version.

This app cannot be purchased now
This may means that there is an older version of AoxVPN on your phone, which has conflict with the App Store version. To solved this: Delete the old version and reinstall the new version.

This app is no longer available
This may means that there is an older version of AoxVPN on your phone, which has conflict with the App Store version. To solved this: Delete the old version and reinstall the new version.

Quick connect VPN is no longer available
This may means that there is an older version of AoxVPN on your phone, which has conflict with the App Store version. To solved this: Delete the old version and reinstall the new version.

Download successfully, but cannot connect to all regions.
If you encounter such situation, this means after the download, when you first opened the APP, it prompt whether you want to add AoxVPN in your setting, you selected "Don't Allow". To solved this, closed everything and reset your setting. Select "Allow" to add AoxVPN in your setting.